In case of computer trouble, call us!
We will solve any problems with your computer and computer peripherals! We will first ask you in detail about the current situation over the phone, and then either visit or have you bring your computer in.
Specialized staff will answer the phone, so you don’t have to worry if you don’t understand technical terms.
What is IT support?
Are you having trouble operating your computer, computer peripherals, or software?
We will solve any hardware or software issue, and help you if you have trouble with using your PC! We offer field support in your home or office—or you can bring you computer to us.
We deal not only with troubleshooting and repair of PCs, but also peripherals, data recovery, data transfer to a new PC, virus removal, Internet connection and printer problems, wireless network settings, help with operating software such as Word and Excel, consultation on computer purchases, and many more.
We’re situated in Fuchu City, but we also accept customers in the suburbs of Tokyo such as Kokubunji City, Kunitachi City, Hino City, and Chofu City.
We await your call!
Service flow
Price
| Service fee | 4,000 yen (tax not included) / 1 hour (min. 1 hour, every additional 30 minutes is 2,000 yen (tax not included)) |
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| Dispatch fee | In case of visitation | All areas of Fuchu City and part of Chofu City: 2,000 yen (tax not included). Other areas: estimates will be made case-by-case according to the required travel time. We support suburbs of Tokyo such as Kokubunji City, Kunitachi City, and Hino City. |
| If you bring the PC to us | 0 yen | |
| Option fee | Certain services require an additional fee. See the table below for details. |
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※Depending on the type of failure (physical damage to the monitor, hard drive, etc.), purchase of replacement parts may be required, in which case the problem may not be resolved on the spot. The support fee will still be charged, as a diagnostic fee.
Option fees
The following items are subject to additional charges.
Contact us for the details.
| Service | Additional information |
| PC recovery | In case of dispatch, usual support fees will also be charged. |
| Creating recovery discs | Fixed fee, no time charge. |
| Data retrieval from a failed disk drive | Lower fee if retrieval fails. |
| Repair and parts replacement | |
| Application installation | No additional fee for pre-installed software. |
| Virus removal | Fee is charged only if successful. |
| Memory expansion | Cost of parts + commission. |
| Connect to new WiFi network | |
| Printer setup | |
| Set up a LAN environment (file and printer sharing, etc.) |
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| Access, Illustrator, Photoshop, HP Builder, Dreamweaver |
Explanation of usage; data processing and image manipulation are separate service |
| Yayoi Accounting | PC version only |
| PC transport | Price will depend on distance and weight |
| PC disposal | Not a purchase! |
| Recovery drive creation service | USB thumb drive included. See here for details. |
| WordPress |
What is regular support?
We offer a value pack of regular visitation support and remote support!
By subscribing to regular support, you can keep your support costs down.
[Example] For a plan of 5,000 yen (+tax) per month for a 1 hour per month visit and 3 times per month remote support…| [Example] | ① Visitation | One hour at a regular price of 4,000 yen (+tax) | Total 8,500 yen (+tax) ⇒ 5,000 yen per month |
| ② Telephone / remote support | Three support calls at a regular price of 1,500 yen (+tax) |
Please feel free to contact us for computer trouble and repairs, data migration, virus removal, and more in Fuchu City!
In addition to Fuchu City, we also accept visits to customers in the suburbs of Tokyo such as Kokubunji City, Kunitachi City, Hino City, and Chofu City!
